Tour Policies

Summit Private Transport offers pickup and drop-off services at most Kelowna, West Kelowna, Penticton, and South Okanagan hotels, Airbnb properties, and private residences. If you are located outside of our primary service area, you may be asked to meet at a central pickup location or an additional travel fee may apply.

As a courtesy to all guests, passengers must be ready 10–15 minutes prior to the scheduled pickup time. Final pickup details will be confirmed via text message or email the day prior to your booking.

Half-day tour pickups and drop-offs must be located within the same city as your selected tour (excluding the Greater Kelowna area). If a booking is made outside of the applicable service area, it may be adjusted to a comparable tour within your pickup location. Pickups from Bear Creek Provincial Park are subject to approval.

All tours are considered private unless otherwise specified.

For Vernon and Sparkling Hill guests, please ensure you book the appropriate Lake Country tour to guarantee pickup and drop-off. Pickup availability in these areas is limited and must be approved in advance. Alternate meeting locations may be required, and additional travel fees may apply.

Pickups at La Casa Resort and locations along Westside Road, Eastside Road, and Tronson Road are subject to approval and may require a minimum group size. Additional charges may apply for these locations.

All tours require a minimum of 4 guests to operate. If this minimum is not met, Summit Private Transport reserves the right to move your booking to a similar available tour.

TASTING FEES

Tasting fees are included based on the package selected, unless otherwise noted. Additional tastings, premium pours, food pairings, or upgraded experiences offered by wineries, breweries, or distilleries may incur additional charges.

MEALS

Full-day tours may include a scheduled lunch stop showcasing the region’s culinary offerings. Meal costs are not included and will be paid directly to the restaurant. While we aim to accommodate preferred locations, restaurant selections are based on availability and group size. Complimentary bottled water may be provided.

LIABILITY

Summit Private Transport makes every effort to operate on schedule. However, we are not liable for delays caused by circumstances beyond our control, including but not limited to traffic, weather, accidents, road conditions, or third-party delays.

Summit Private Transport and its partners reserve the right to refuse or terminate service for any guest displaying unsafe, disruptive, or inappropriate behavior, including excessive intoxication. In such cases, no refund will be provided and alternate transportation will be at the guest’s expense.

Summit Private Transport is not responsible for missed tours due to delayed or cancelled flights or other travel-related issues.

By booking with Summit Private Transport, you agree that the company, its employees, and representatives shall not be held liable for any direct or indirect damages or losses.

PAYMENT & CANCELLATION

Full payment is required to confirm your booking.

More than 48 hours notice: 100% refund
48 to 24 hours notice: 50% refund
Within 24 hours: Non-refundable

All bookings are considered final within 24 hours of the scheduled service time.

CODE OF CONDUCT

Summit Private Transport is committed to providing a safe, enjoyable, and professional experience for all guests.

To ensure this:

Alcohol consumption must comply with British Columbia laws
Smoking or vaping is not permitted in vehicles
Respectful behavior is required at all times

Passengers are responsible for any damage or excessive cleaning required during the trip. A cleaning or damage fee ranging from $150–$350 may be charged to the cardholder.

PET POLICY

Due to cleaning protocols and guest considerations, pets are not permitted unless approved in advance. Approval is granted on a case-by-case basis and may be subject to additional cleaning fees. Guests are responsible for any damage or excessive cleaning required as a result of bringing a pet.

ITEMS LEFT IN VEHICLES

While we will make every effort to ensure all belongings are returned, Summit Private Transport is not responsible for items left behind in vehicles. Guests are responsible for ensuring all personal items are collected at the end of their trip.